Further reductions on Autumn & Winter styles - SHOP THE SALE

Customer Service & Dispatch Manager - Part time

Love fashion? Want to learn more about Online Business, and Social Media?  

Looking for an entry level job to get a taste of communications and graphic design?

Part time or Casual positions available - Katoomba, NSW.

Must be available 9-4 at least two days a week.


My Friend Alice is an online fashion store located in Katoomba in the Blue Mountains. In the past two years, we've built a wonderful reputation for 5 star service to our many customers around Australia. Now, we are looking for a super friendly, customer focused individual to join our team.


What you will be doing?

  • Checking in stock arrivals from our suppliers.
  • Running the warehouse to ensure that all orders are being processed, fulfilled and dispatched correctly and quickly.
  • Keeping the warehouse tidy, that means a lot of moving stock and boxes!
  • Answering the phone and emails from customers, ensuring their concerns are addressed quickly.
  • Processing returns and refunds quickly and efficiently.
  • Managing gifts and packaging suppliers, to ensure smooth running of dispatch. 

 

Where to next?

A flair for writing, and/or graphic design, will see the candidate given opportunity to assist the Social Media team in a creative role. There will be ample opportunity to assist with developing key online publishing skills.


Who is the ideal candidate?

  • Experience in retail or customer service roles preferred.
  • Computer literate, experience in web-based content management systems a plus.
  • Fast learner, able to learn how to use our online order processing system quickly and efficiently
  • Excellent communications skills both on the phone and in person
  • Hard working, you'll need to keep the warehouse clean and tidy, this includes physical work moving boxes.
  • Organised – the role requires someone who is system orientated and super organised to keep everything running like clockwork. 
  • A Communications Degree or similar will be well regarded.



To apply

Send your application via email, with your CV attached, with subject line: Customer Service & Dispatch Manager, to melissa@myfriendalice.com.au.