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My Friend Alice will happily accept returns on MOST purchases returned within 14 days of purchase  for a swap, credit or full refund.

FINAL SALE - items marked final sale in the title, and the page are not returnable or refundable once discounted. This is the only exception to our return policy. 

Items must be unworn with tags still on the item.

We have provided a $7.95 flat rate return label in your parcel to make it easy to return your purchase.


Submit your return request here first:

... then follow the steps provided on the information sheet sent with your delivery to return the item/s.

Return any full priced item or sale item (except FINAL SALE) within 14 days for a swap, credit or full refund.

My Friend Alice
Cnr Woodriff Street & Master's Place
Shop 1, 396 High Street
Penrith, NSW, 2750.

1300 940 819

Business hours: Monday - Friday 9.30-4.30.

customercare@myfriendalice.com.au